Frequently Asked Questions

Find quick answers on our jewellery and homeware’s care, shipping, and more.

Product Questions

Are the pearls real?

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What materials are used in your jewellery?

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What materials are used in your homewares?

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Are your products handmade?

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How do I care for my jewellery?

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Can I wear my jewellery in the shower or ocean?

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How do I care for Rustic Soul homewares?

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Should I avoid anything when washing home textiles?

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How long does shipping take?

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Do you offer international shipping?

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Will I receive tracking information?

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What should I do if my order is delayed?

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If you have questions about your jewellery or homeware order, we’re here to guide you. Reach out anytime and our team will be happy to assist.

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